Wednesday, April 14, 2010


We are not scapegoats!
Boy, oh boy, am I pissed!
Just so you know, it has been some time since I'm working as a receptionist... and it was just recently that I encountered a truly unreasonable spoilt brat customer, whom obviously does not know what is BASIC MANNERS.

Come on, receptionists are also humans.. but we seem to get blamed for stuff which are NOT even under our area of responsibilities.

And this freaking woman (whom I believe she is having PMS 24/7), never fails to get on my nerves whenever I receive her calls.

The scenario goes like this: (everytime)

*X is the sales personnel she is always asking for*

Me: "Good afternoon. XX company."
Her: "X around or not?" (Sheesh. Look at that- she doesn't even have the basic courtesy to GREET!)

Me: "hold on a moment..."

*transfers the call to X*

... X missed her call as she was busy talking on the phone to some other people..

and within a minute, the freaking woman called back again when she realized she couldn't reach her.

And guess what?

She seemed to hold me responsible for putting her on hold when X missed her calls! Hello, its not beyond my control if X is busy/not around right?! Furthermore, I have a workspace to my own, and I can't even see whether the staff is at their desks or not

AND MY JOB IS TO HANDLE AND TRANSFER THE CALLS ONLY, whether or not the person picks up is NONE OF MY BUSINESS. Period.

Why am I the scapegoat for their absence? They could have went to the toilet at the exact moment you called, and the one to receive the blame for the missed calls is me! Does that even sound logical? Lol!

and that woman even had the cheek to ask me WHY X DID NOT PICK UP HER CALL!

**I explained to her that X was busy/on the line earlier, and she gave me a dead, long silence. "Ask her to call me back!" -HUNG UP-**

(#)*$&#)*$#$ What's with this attitude when I don't even owe her anything?!)


Honestly, people like this completely spoils my day. If not for the company's reputation I'm trying to maintain, I would've argued back. (or scratch her in the face if she's right in front of me.)

P/S: Fortunately, X seems to know about this today and had told that freaking woman not to scold us anymore. Yes, thank you for the Justice.