Tuesday, June 15, 2010


Unpleasant experience
Alright, this isn't going to be a pleasant entry as its regarding a complaint I'd lodged against Kbox.
For you regulars of Kbox out there, I believe many of you have similar encounters as me.

Apparently, they are having an 8th Anniversary promotion currently, in which members have to pay ONLY a total of $8/= for the 2pm-7pm session.
Well, knowing how things often work at Kbox, my friend made an advance booking for one of the rooms. (They will always come up with freaking excuses if you didn't make any booking(s) and such.)

NOTE THAT WE HAD ALREADY BOOKED. Hence, it's logical if priority is given to us first, right? But imagine my FRUSTRATION and DISAPPOINTMENT when we were asked to leave at 4pm, when in ACTUAL fact it was supposed to be till 7pm.

And behold! We have to pay the same price for a cut-down timing which is entirely not our fault.


Their reason?

Because they have reservations from other customers. (My friend told me that the staff mentioned to her that "if there are customers coming in, then we'll have to leave at 4pm. If not, our time will be extended.")

RIDICULOUS OR NOT?

The question is, "Why do we have to depend on the amount of customers that Kbox is getting, while still having to pay the same amount of money nonetheless? Shouldn't there be any rebate if the hours are cut down due to overwhelming customers?"

For friends and people who had been reading my old blog years ago, you'd have realized that this is not the FIRST time I encountered this issue. Well, now THIS is even WORSE than the previous's!

Update: Anyway, Kbox had responded to my complaint mail and apologized for the unpleasant experience. However, they still made it a point that the hours given to us are not guaranteed as we have to accommodate other customers too. Duh.